About CSOS

Company Profile

About CSOS

About Us

The Definition of Care!

China SOS International Limited (CSOS) is the first Chinese emergency assistance service provider with a global vision and service network and capability. Leveraging on our comprehensive service capabilities, extensive operations, outstanding human resources and widespread hospital network home and abroad, CSOS is committed to providing prompt, international and personalized services to Chinese and foreign insurers, banks, credit card issuers, large- and medium-sized enterprises and select individuals with special medical requirements. The CSOS service portfolios include overseas travel assistance, comprehensive medical assistance, third party management (direct bill payment), corporate healthcare management, international clinics and specialty medical services. The CSOS headquarters are in Hong Kong, with subsidiaries and partnering service centers in major cities worldwide. CSOS was established in 2011, and has undertaken a large number of domestic and international medical evacuation cases. CSOS escort doctors and nurses have traveled extensively to serve and accompany patients to and from Europe, North America, Africa and the Asia Pacific region, and received many compliments from insurance firms and individual patients.

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Our Vision and Missoin

Our Vision and Missoin

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Our Vision

To become China's most respected global emergency assistance and healthcare service company by fulfilling growing customer needs driven by opportunities from the insurance, healthcare and travel industries.

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Our Mission

To offer customer-centric and competitive services and solutions in parallel with international standards to become a leading provider of emergency assistance and innovative healthcare services in the Greater China region.

Our Corporate Culture

Our Corporate Culture

The four characters of our name also represent the four key elements of our corporate culture,namely Care, Safety, Our Heart and Service.

Care

We are passionate in our efforts to save lives and safeguard the health of our clients. Thus, we keep improving our expertise and skill sets, enhancing our capabilities to offer emergency and medical services worldwide and never compromising on service quality. We care for both our customers and our employees.

Safety

We are committed to taking care of the health and safety of our customers, no matter where they are.

Our Heart

We are committed to delivering care and services to thousands of patients and their families. Our hard work pays off as the life-saving stories that take place every day continue to inspire not only us but also those who get to know our services.

Service

We are customer-oriented at all times and dedicated to making our clients' journeys more comfortable, while enjoying our quality services as needed.

Our Management Team

Our Management Team

管理团队

The core CSOS management team consists of many top talents from related fields, such as healthcare services, air medical services, life insurance and international emergency assistance, etc. As seasoned professionals in the industry, the CSOS management team has an in-depth understanding of the China market and is fully aware of the developing trends within the industry as well as the needs for Chinese and foreign clients. This also enables us to provide the best services and solutions to our customers. 

Our Values

Our Values

The Definition of Care!

To assist Chinese and overseas insurance companies in carrying out cross-border medical assistance, fulfilling direct bill payment, developing new health and travel insurance products, etc.

To assist banks and credit card issuers in client services and product innovation.       



To provide customized healthcare services and worldwide medical assistance for government and non- governmental organizations, business leaders and insurance policy holders.

To bring patients who need high-end services to hospital, and provide doctors and nurses with emergency medical skills, training and certification.           

To offer caring services to senior citizens who need one-on-one and long-term care.



Our customers

Our customers

Our major target customers include domestic Chinese and overseas insurance companies, banks andcredit card companies, multinational firms, large and medium-sized Chinese enterprises, government andnon-governmental organizations, educational organizations and select individuals. To satisfy the differentneeds of a wide variety of customers, we listen carefully to their needs and expectations and share ourexpertise and medical resources, in order to tailor-make individual solutions for each client. We provideextraordinary international health and medical services to our clients, their employees and their endcustomers or any other related parties. This helps enhance the value and content of their brand names aspeople-caring entities. 

10000 +

全球10000家

200000 +

200000家网络医院

200

覆盖200个国家和地区

10000 +

全球10000家

200000 +

200000家网络医院

200

覆盖200个国家和地区

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Our Resources, Strengths and Differentiators

Our Resources, Strengths and Differentiators

Greater China Region and Global Hospital Network:

CSOS has set up medical service provider networks in China and overseas, which are seamlessly integrated. This network consists of more than 200,000 hospitals covering more than 200 countries and regions and, among them, 10,000 are certified and inspected.

Internationalized Medical Team

CSOS is very proud to have a highly experienced team of doctors and nurses from the United States, Australia, the mainland, Hong Kong, Taiwan and Macau. All of them have gained many years of practical experience in ICU, CCU, and air ambulance services, and other fields. They speak fluent English, Mandarin, Cantonese, or other foreign languages, and are able to communicate efficiently with patients and customers. Prior to being assigned to medical assistance jobs, all medical staff have to undergo intensive training, and many have received certificates like ACLS, NRP and TNCC issued by the American Heart Association. 

24-hour Alarm Center

CCSOS has set up 24-hour alarm centers in Hong Kong and Shenzhen. Together with online doctors and nurses, the coordinators, who can manage more than 30 languages, provide customers with prompt emergency assistance services worldwide. Our senior medical and safety experts stand by 24/7 to deal with any emergency cases, while keeping track of advances all over the world. In order to satisfy the customers' needs in enhancing their service quality and customer relations, our 24- hour alarm centers are able to provide customized services as needed, and only one single contact window is created for each client in order to maintain our service quality and efficiency. 

“Comprehensive” Medical Assistance Capability

CSOS can provide comprehensive medical assistance by road, sea and air, including road ambulances, commercial airline stretcher services, chartered air ambulances, etc.

Leading Industry IT Platform and Infrastructure

Having conducted a large number of customer interviews and surveys, CSOS has developed an advanced bilingual web-based platform that seamlessly connects with all institutional and individual clients, partners and service providers. This network platform is considered one of the most advanced industry infrastructures ever established to satisfy different needs of related parties via the internet. CSOS has combined the latest technologies into a tailor-made solution for customers, and this helps enable customers to track and get updates on the most recent progress of each case. This platform also enables all related parties to act promptly to coordinate and solve any difficulty that may occur at time during the process.

Advanced Medical Equipment:

Besides experienced medical teams, advanced medical equipment is one of the essential elements for safeguarding patients' lives during medical transports. CSOS has procured the most advanced medical equipment for road and air ambulance services, enabling continuous monitoring of the patient's vital signs and condition throughout the journey, and deliver them to the destination stably and safely. 

Contact

Address:26 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong, China

Tel:+852 2728 9928

Email:enquiry@chinasosinternational.com

Website:www.chinasosinternational.com

CSOS provides customers with 24X7 emergency assistance services

Domestic: To be updated uniformly

International: to be updated uniformly

Hong Kong: to be updated

Emergency Rescue Fax: To be updated uniformly

Emergency rescue email: ops@chinasosinternational.com

Copyright © CSOS

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Contacts
热线电话
400-12346578
上班时间
周一到周五
E-mail地址
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Hello! 客服在线,欢迎咨询~
Contacts
热线电话
+86 755 8350 5999
上班时间
周一到周五
E-mail地址
enquiry@chinasosinternational.com
Qrcode
Qrcode
Hello! 客服在线,欢迎咨询~
Contacts
热线电话
400-12346578
上班时间
周一到周五
E-mail地址
123456@qq.com
Qrcode
Qrcode
Hello! 客服在线,欢迎咨询~
Contacts
hotline
400-12346578
Working hours
Monday to Friday
E-mail
enquiry@chinasosinternational.com
Qrcode
Qrcode
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